New Issue Could it be a bug?

[ray collins]

Player: ray collins
World: Alamogordo
Quest: "Baskets on a Wild Prairie"

For several days I have completed the "Baskets on a Wild Prairie" mission, which means I have found the 100 required baskets, but it turns out I did not finish the mission.
Consequently, in the "achievements" the event is not concluded.
I add that I also completed the quest "A kingdom of dreams".

 

[Leones]

Please contact support if you don't have the achievement.

 

[ray collins]

Please contact support if you don't have the achievement.

Dear Leon,
I followed your advice and I contacted the Support. Unfortunately, after two months, my report is still open and I have never heard about the problem and the possible solution.
Could you be kind enough to tell me what to do?
Thank you and good evening
Ray

 

[Leones]

Are you sure about that? I don't see any recent tickets from you.

 

[ray collins]

Of course I'm sure, my friend, as you can see from the screenshot that I attached. (As long as I was good enough to be able to include it in this report)
Can I continue to have hope?

Bye, Ray

 

[ChickenMcGuy]

You wrote bug report, not a ticket to support, so maybe that's why Leones missed it.

 

[Leones]

Bug reports aren't used to communicate with support, just as a simple way to report issues without expecting an answer other than "Passed on" or "Not a bug".
You can send a ticket to us here: https://support.innogames.com/login/to/game/thewest/market/zz

 

[ray collins]

I never stop learning.
Thank you all for your help.